We’ve got answers
to your FAQ here.
I am an architect/interior designer or specifier, can I visit your showroom to see finishes and samples first hand?
Absolutely, if you are new to specifying Venetian plaster and want to see finished applications, it is well worth the trip to visit our showroom in Canberra. We are appointment only, so be sure to call first to make an appointment to chat with someone.
How can I see a sample of the finished look if I can't make it to your Canberra showroom?
You can check our range of swatches on the website, or if you require a physical sample please get in contact and we will be happy to pop a sample pack in the post (some fees and postage costs may apply).
How do I purchase your products?
Just click through to our online store, if you have a large commercial job and need larger quantities please email for a quote. Alternatively we may have a stockist in your State, and you can purchase from them in person.
Do you accept payment by American Express?
No, at this stage we only accept Mastercard and Visa.
Do you guys also apply your finishes for residential and commercial jobs?
Yes, we sure do. Our team of master artisans have an intimate knowledge of all our products and are available for both residential and commercial jobs. If you are looking for a specific outcome, or bespoke finish our team are the best qualified to get the job done right.
Do you offer courses on how to best apply your products and can anyone enrol in a course?
Yes we do offer in person courses throughout the year at our purpose built training facility in Canberra. Courses can be booked online and normally a whole day of training is offered. We can also help with accommodation if you are travelling to Canberra for the training.
Also very soon, we will have our online educational platform The Alchemy Academy up and running, where we will offer downloadable training videos, a membership with forums and short clips with hints, tips and insights to help elevate your skills. We will have content to satisfy the beginner right through to the advanced applicator.
Can you offer a trade consultation service?
Yes, we can help with best industry practices regarding job pricing, technical capabilities and information on how to deliver the best possible outcome for your client. We also offer business mentorship and support.
Can your Venetian Plasters be tinted?
Yes, we have our own range off modern Lustre FX colours that are fashionable and beautiful. You can to see our colour palettes on our products page here. Also for a small fee we can tint to most special colours your architect or designer has specified. Tinting is done as a custom dispensed order.
Are your Venetian Plasters and Metal Coatings Australian Made?
They sure are! and are all small-batch produced by us in Canberra, Australia. We are proud to offer such products in our own backyard and that our products can showcase the Australian Made symbol. In a sea of imported products it is reassuring for fellow artisans to have access to an ongoing supply of fabulous Aussie products and Aussie product support. More now than ever is the perfect time to support local business and build ongoing relationships with reputable suppliers.
Do you have any stockists in other states?
Yes, we have representatives who have stock of our products in Western Australia. We are actively looking for reputable stockists in New South Wales, Queensland, Victoria and South Australia. If you are interested in becoming a stockist please contact Haley and have a conversation.
I made an error on my delivery address, what can I do?
Please try to enter your correct delivery address at checkout as this information is automatically generated onto the shipping label. If you notice any errors after you place your order, please contact us and we will do our best to resolve for you.
Are there any shipping changes due to COVID-19?
We are still shipping same or next business day from our warehouse in Canberra, Australia. There may be delays with postage in transit depending on region-specific impacts from Australia Post. Due to high volume during sales or promotional periods, dispatch times may increase to 1-3 business days from time of purchase.